Terms and Conditions

Welcome to GomyGPS, a unit of Jijau Enterprises. These Terms and Conditions govern your use of our website https://gomygps.in, our mobile app, and the products and services offered by us. By accessing our website, placing an order, making a payment, or using our services, you agree to comply with these terms.

1. General Terms

  • By using our website or services, you confirm that you are at least 18 years old or have the consent of a legal guardian.

  • We reserve the right to modify, update, or discontinue any product, service, price, offer, or policy without prior notice.

  • Continued use of our website, app, or services after any changes means you accept the revised terms.

  • All products and services are subject to availability, technical feasibility, and approval where applicable.

2. Product Information and Pricing

  • We try to provide accurate product descriptions, specifications, images, and pricing. However, minor errors or changes may occur.

  • Prices are subject to change without prior notice.

  • Prices may be inclusive or exclusive of GST, installation charges, renewal charges, SIM charges, certification charges, or service charges, depending on the product or service selected.

  • Discounts, offers, and promotional prices are valid only for a limited period and may be discontinued at our discretion.

3. Orders and Payments

  • Placing an order does not guarantee acceptance. We reserve the right to accept, reject, cancel, or hold any order at our discretion.

  • Payment must be completed before order processing, installation, renewal, certificate generation, or service activation, unless otherwise agreed in writing.

  • We use Cashfree Payments as a third-party payment gateway to process online payments securely.

  • Customers may pay using supported payment methods such as card, net banking, UPI, wallet, or other options provided by Cashfree.

  • GomyGPS does not store sensitive payment details such as full card number, CVV, UPI PIN, net banking password, or banking credentials.

  • After successful payment, customers may receive payment confirmation, invoice, service update, or order details through email, WhatsApp, phone call, or app notification.

  • If a payment fails, is pending, or is deducted but not confirmed, the customer must contact us with the payment reference or transaction ID for verification.

4. Service Activation, Installation and Delivery

  • Service activation, GPS installation, renewal, or certificate processing timelines may vary depending on location, vehicle availability, RTO/Vahan system status, customer document submission, and technical feasibility.

  • We aim to complete installation or service activation within the estimated timeline shared with the customer, but delays may occur due to unavoidable circumstances.

  • For physical products, shipping timelines depend on courier availability, delivery location, and logistics conditions.

  • Once a product is dispatched, delivery delays caused by courier companies, weather, address issues, or customer unavailability are not under our direct control.

  • Customers must provide correct vehicle details, contact details, address, RC copy, OTP, or other documents whenever required for service activation or compliance work.

5. GPS Tracking Services

  • GPS tracking depends on device condition, SIM/network availability, GPS signal, server connectivity, vehicle battery, installation quality, and third-party map services.

  • Temporary interruptions may occur due to low network, basement parking, weak GPS signal, SIM issues, power disconnection, server maintenance, or external technical problems.

  • We are not responsible for tracking interruptions caused by network operators, vehicle electrical issues, device tampering, physical damage, or misuse.

  • Features such as live tracking, route history, ignition status, speed, reports, fuel data, alerts, or immobilizer may vary depending on device model and service plan.

6. Returns, Refunds and Cancellations

  • Refund requests will be reviewed on a case-by-case basis.

  • Once a GPS device is installed, activated, configured, certified, renewed, or linked with a vehicle, refund may not be applicable.

  • Service charges, installation charges, certification charges, SIM charges, renewal charges, and government/compliance-related processing charges may be non-refundable once processed.

  • If a duplicate payment or failed transaction is confirmed, the eligible amount will be refunded after verification.

  • Refunds, if approved, will be processed through the original payment method or another suitable method as per business and payment gateway process.

  • Refund timelines may depend on Cashfree, bank, card network, UPI provider, or payment method processing time.

  • Any cancellation request must be made before dispatch, installation, renewal, or service activation.

7. Warranty and Support

  • Warranty terms depend on the product, device model, service plan, and invoice terms shared at the time of purchase.

  • Warranty covers manufacturing defects only, subject to inspection and approval.

  • Warranty does not cover physical damage, water damage, burning, wiring damage, tampering, misuse, unauthorized repair, accident damage, vehicle battery issue, or damage caused by improper handling.

  • For warranty claims, customers must contact our support team with invoice details, device details, vehicle number, and issue description.

  • Support may be provided through phone, WhatsApp, email, remote troubleshooting, technician visit, or service center process, depending on the issue and location.

8. Customer Responsibilities

  • Customers must provide accurate personal, vehicle, payment, and contact information.

  • Customers are responsible for keeping their login credentials, OTP, and account details confidential.

  • Customers must not misuse the app, website, GPS device, immobilizer, or any service provided by GomyGPS.

  • Customers must ensure that vehicle battery, wiring, and installation area are suitable for GPS device operation.

  • For compliance-related services, customers must provide correct documents and cooperate during OTP, registration, renewal, or certificate process.

9. Limitation of Liability

  • We shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our products, app, website, or services.

  • We do not guarantee uninterrupted service due to dependency on GPS satellite signal, mobile network, internet, power supply, vehicle condition, server connectivity, and third-party systems.

  • We are not responsible for losses caused by theft, accident, misuse, unauthorized access, delayed alerts, delayed tracking updates, or third-party service failure.

  • Our maximum liability, if any, shall be limited to the amount paid by the customer for the specific product or service in question.

10. Privacy Policy

Your privacy is important to us. Our Privacy Policy explains how we collect, use, store, and protect your information.

You can view our Privacy Policy here:
https://gomygps.in/privacy-policy/

11. Governing Law and Dispute Resolution

These terms shall be governed by and interpreted according to the laws of India.

Any dispute arising out of these terms, services, payments, products, or website usage shall be subject to the jurisdiction of courts located in Maharashtra, India.

12. Contact Us

If you have any questions about these Terms and Conditions, payments, refunds, installation, or support, please contact us:

Jijau Enterprises (GomyGPS)
Office: 108, Building No. 3, Sector 1, Millennium Business Park, Mahape, Navi Mumbai, Maharashtra 400710
Email: info@gomygps.in
Phone: +91 91677 71234
Website: https://gomygps.in